Privacy Policy

At Mydollection (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit [https://yourwebsite.com], create an account, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Create an account;
• Place or attempt to place an order;
• Purchase dolls, doll parts, accessories, clothing, wigs, eyes, or other products;
• Submit customization or pre-order requests;
• Contact customer service;
• Subscribe to newsletters or promotional communications;
• Participate in surveys, promotions, or other website activities.

The information we collect may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Account login information;
• Order and purchase history;
• Products you have viewed or added to your cart;
• Customization or pre-order information;
• Customer service communications;
• IP address;
• Browser type and device information;
• Website usage information.

2. Payment Information

When you make a purchase through our website, payments may be processed by third-party payment providers such as PayPal, credit card processors, or other payment service providers.

We generally do not directly store your complete credit card number, PayPal password, or other sensitive payment credentials.

Payment providers may collect and process your information according to their own privacy policies and terms of service.

We recommend reviewing the privacy policy of the payment provider you choose before completing a transaction.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders;
• Arrange shipping and delivery;
• Manage pre-orders and customized products;
• Send order confirmations and shipping updates;
• Process refunds, returns, or exchanges;
• Provide customer support;
• Respond to questions or requests;
• Create and manage customer accounts;
• Prevent fraudulent or unauthorized transactions;
• Improve our products, website, and customer experience;
• Analyze website traffic and user behavior;
• Maintain website security;
• Comply with legal, tax, accounting, and regulatory obligations;
• Send marketing communications where permitted by applicable law.

4. Order and Shipping Information

To fulfill your order, we may share necessary information with third-party service providers, including:

• Shipping carriers;
• Postal services;
• Logistics providers;
• Warehouses or fulfillment partners;
• Payment processors;
• Customer service providers.

For example, your name, delivery address, telephone number, and other necessary shipping information may be provided to a shipping company so that your package can be delivered.

We only provide information that is reasonably necessary to perform the relevant service.

5. Pre-Order and Customized Products

Some BJD products may be made-to-order, customized, or sold on a pre-order basis.

When you place such an order, we may retain information relating to your order and customization requirements for the period necessary to manufacture, process, deliver, and support your purchase.

This may include information such as:

• Doll model;
• Skin tone;
• Face-up options;
• Body type;
• Measurements;
• Accessories;
• Other customization requirements submitted by you.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

• Keep products in your shopping cart;
• Remember your account preferences;
• Maintain login sessions;
• Understand how visitors use our website;
• Measure website performance;
• Improve website functionality;
• Support analytics and advertising activities.

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or account functionality.

7. Analytics

We may use third-party analytics tools, such as Google Analytics or similar services, to understand how visitors interact with our website.

These services may collect information such as:

• IP address;
• Device type;
• Browser type;
• Pages visited;
• Time spent on pages;
• Referral source;
• General geographic information.

This information helps us improve website performance and understand customer interests.

8. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about:

• New BJD releases;
• Pre-orders;
• Restocks;
• Promotions;
• Discounts;
• New accessories or collections;
• Other store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional emails relating to your orders, payments, shipping, account security, or customer service may still be sent even if you unsubscribe from marketing communications.

9. Third-Party Services

Our website may use third-party services to operate our business.

These may include:

• Payment processors;
• Hosting providers;
• E-commerce platforms;
• Website plugins;
• Analytics providers;
• Email marketing services;
• Shipping and logistics providers;
• Fraud prevention services;
• Customer support platforms.

These third parties may process personal information on our behalf or according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

If you follow a link to another website, that website’s privacy policy will apply.

We encourage you to review the privacy policies of third-party websites before providing personal information.

11. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should notify us if you believe your account has been compromised.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing and supporting your orders;
• Maintaining transaction records;
• Providing customer service;
• Preventing fraud;
• Resolving disputes;
• Complying with legal, tax, and accounting obligations.

The exact retention period may vary depending on the type of information and applicable legal requirements.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request restriction of certain processing activities;
• Object to certain uses of your information;
• Withdraw consent where processing is based on consent;
• Request a copy of certain personal information;
• Opt out of certain marketing communications.

These rights may be subject to exceptions and limitations under applicable law.

To exercise your privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

14. European Economic Area and United Kingdom Users

If you are located in the European Economic Area (“EEA”) or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Where required, we process personal information based on legal grounds such as:

• Performance of a contract, including processing your order;
• Compliance with legal obligations;
• Our legitimate business interests;
• Your consent.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

15. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on applicable law, these may include rights to access, correct, delete, or obtain certain personal information and to receive information about how personal information is collected and used.

We will process eligible requests in accordance with applicable law.

16. International Data Transfers

Our customers and service providers may be located in different countries.

As a result, your personal information may be processed or stored in countries other than the country in which you live.

Data protection laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.

17. Children’s Privacy

Our website and products are not intended to knowingly collect personal information from children who are below the minimum legal age required to provide consent in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices;
• New services or technologies;
• Changes to legal or regulatory requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Website: https://mydollection.com/

Email: support@mydollection.com

We will respond to privacy-related requests within a reasonable period and in accordance with applicable law.